About

My mission is to help companies deliver exceptional customer experiences through meaningful products and services. I have led business and technology initiatives serving clients in healthcare, financial services, retail, and industrials. As a Certified Customer Experience Professional (CCXP), I understand how customers relate to B2B and B2C businesses through exceptional service, strong brands, and great design.

Most companies say they want a superior customer experience… but very few manage to provide an experience that differentiates them from the competition. 86% of buyers will pay more for a better customer experience, but only 1% of customers feel that vendors consistently meet their
expectations. How can I help you change this paradigm?

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