We employed Craig from CCG3 to connect our telecommunications cable. He got us to sign a contract with his personal company "Dramana", but then all of his communication came from his part-owned company CCG3.
We provided all the required info to him a year before our development was complete. He received several emails from Telstra stating that he did not return the compliance form back to them, but ignored all their emails.
He ignored their email for so long that Telstra started charging for a "NBN contribution fee" and we copped $3,800 dur to his laziness or negligence.
He told me he would speak to the guys at Telstra and sort it out, but never called me back and then would never answer my calls.