Crest Infiniti Reviews

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Amazing Experience!

I recently took delivery of a 2014 Infiniti Q60 from Crest and had an amazing experience. From the beginning there were quite a few twists and turns specific to my situation, which made it apparent that the margins would be lean for the dealership in order to accomplish my payment & term goals. This didn't stop John Dagnan from truly thinking out-of-the-box about how to make the deal happen. Although I must have thrown a thousand questions and points of clarification at him via voicemail, text and email, he conducted himself with the utmost professionalism. I also appreciated his ability to connect with me and instead of taking a high pressure sales stance, assumed one of "let's see if what you need is achievable". I knew from our initial exchanges that even if a deal wasn't able to come together, I would look him up in the Spring of 2015.

Once all of the details were mutually agreeable, I made an appointment to sign the paperwork and meet with Finance. I told John that I had a very small window of time and needed to ensure that I could get in and out within an hour. Upon arrival, we went through a couple of logistics, checked out the car and then I was taken to meet with Myles Bates, Finance Manager. Myles shares the same professionalism that John does and was actually quite funny at times, which to me is a definite perk given his line of work. I made it crystal clear that I wasn't interested in any upselling pitches at the point of finance, but Myles asked for the courtesy of explaining a few options, to which he said a simple "no" would suffice and we could then move forward. As a result of his knowledge and product offering versus my initial feeling that it would be a hard core sales pitch, I actually to even my own surprise ended up selecting one option that in the end I felt (and feel) helps to insulate the vehicle's value. Once finished I was off to meet with the delivery specialist, Johnny Sanchez. I admitted to Johnny right from the get go, that I was a bit technology challenged and avoidant. He smiled and took as much time as I needed to ensure I was comfortable in the new ride, in addition to having all of the settings (navigation, mirrors, seats, etc.) taken care of for me.

I cannot stress enough, what a positive and enjoyable experience it was at Crest Infiniti due to John, Myles & Johnny. Employees can make or break an organization. My hope is that someone will read this review and pay it forward by calling John. He will take great care of you: guaranteed. Once you do, hopefully you will then get to meet Myles and Johnny when you go to pick up your new Infiniti.

Thanks,
Robert P.

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8 years
Robert P.